Policies

Photo Use

The use of photos from our photographers and clients for commercial use is prohibited unless authorized by the owner of the company AND the photographer. These sessions are provided exclusively for Sew Trendy™. This includes dresses for hire and distributing companies. These companies are required to set up their own photo sessions with the gowns for their marketing purposes. Violation of this policy will result in immediate termination of any partnership and possible legal action.

Payment

All payments are due at the time of receipt. Because all orders are made to order (unless specifically stated in the listing) you will have 24 hours to cancel the order for a full refund, with the exception of RTS (ready to ship) purchases.

RTS orders are not eligible for cancellation, as they are pulled immediately for shipping. NO EXCEPTIONS

PROCESSING TIME

Standard processing for all items is 3 weeks unless marked as ready to ship (In which case they will ship out within 2 business days) 

RUSH PROCESSING FEE - Processing time is 7 business days, and covers the cost of the seamstress/crafter to complete the item(s) early. Shipping costs are in addition to the rush processing fee. Please note that holidays are not included in the 7 business day processing times as our staff and production teams are home with their families, and may delay your order by 1-2 days. Please plan accordingly.

Shipping

All orders are shipped in the Domestic US are sent via usps priority mail and take 2-3 days to arrive. International packages are sent via usps first class mail and take 6-14 days to arrive. 

PLEASE NOTE** If you are ordering RTS (ready to ship) AND Standard or rush processing items in the same order, all items will ship together when the made to order gowns are complete unless requested otherwise. Additional shipping charges may apply if you choose to have RTS items shipped separately. Please contact us with any questions.

EXPRESS SHIPPING FEE - express shipping is an add on to cover the remaining cost to express the package to you. This is In addition to the shipping cost in your cart. US orders are shipped via usps express and take 1-2 days to arrive. International orders are sent via DHL and take 1-3 days to arrive. 

For International Orders: 

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. **When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.**

Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

Returns and Exchanges

Returns/Exchange Policy:

If you wish to return or exchange your gown, we must be contacted within 7 business days of delivery to receive a return authorization number specific to your order. OUR FORM MUST ACCOMPANY YOUR ITEM OR IT CANNOT BE RETURNED/EXCHANGED! (items sent without the form will be sent back to the client) Once the return authorization number is issued, we must receive the return tracking number within 2 business days.

To be eligible for an exchange or return, the item must be unworn, unwashed, undamaged, with no stains or alterations. Be mindful of makeup, deodorant, pet hair, and strong smells as these qualify as damage to the gown.

RETURNS:  If you wish to return your item, a 30% restocking fee will be deducted from the item total, this includes Ready to Ship items as well. The remaining balance will be sent back via the same method of payment used when ordering. The client is responsible for shipping the item back to our warehouse. Shipping and rush services are non-refundable. If you choose to exchange, no restocking fee will be assessed.

EXCHANGES: Clients are responsible for the shipping cost to return the gown to us. We allow one exchange per order with no additional processing fees and a 7 business day processing time. We  will cover the shipping cost back to you on your first exchange as a courtesy. Additional exchanges are subject to our standard processing time of 3 weeks unless the rush processing fee is purchased. Return shipping costs will be invoiced for additional exchanges based on the weight of the items (sent priority mail). If you need faster shipping/processing, please let us know in advance (Additional fees may apply). If the client chooses a gown that is cheaper than their original gown, the difference will be refunded via their original payment method.

QUALITY ISSUES:  If you receive the gown and there is an issue with quality (I.e. Spots in the fabric or other physical damage) missed in our quality inspection you must notify us within 24 hours of receiving your order for it to be exchanged or returned.  Otherwise we can not prove the damage was done prior to shipment. Please look over your items immediately!  If there is a problem with the gown due to our mistake, we are happy to cover the shipping cost back to our warehouse and work with you to resolve the problem.

If the gown has been altered in any way outside of our standard pattern - i.e. cut to length, mixed color combinations,  Plus Size XXL+, custom alterations, etc. it is NOT exchangeable or returnable.  NO EXCEPTIONS.  Please contact us with additional questions/concerns.

DISCOUNTED/DAMAGED ITEMS ARE FINAL SALE - NOT EXCHANGEABLE OR RETURNABLE -- Items include any that were marked down for damage done in the manufacturing process. Items that were on sale and purchased only with the sale discount are subject to our regular return/exchange policies.

LATE PACKAGES: If your package does not arrive on time DUE TO OUR ERROR (i.e. it shipped late, or incorrect shipping method), I will refund your purchase after the items are sent back, received in my store, and inspected. If the item is lost by usps (NO DELIVERED STATUS) and is not delivered after 7 days of opening a case with usps, we will refund the purchase and continue the investigation. If the package is showing delivered and the address was correct, and you do not have your item, it is the responsibility of the buyer to contact usps to file a claim. Please keep in mind that once the packages are dropped at the post office, they are out of my hands, please plan ahead! 

Alteration Program

Only Applicable to Sew Trendy™ Gowns 

SHIPPING: The initial shipping to our office is not covered in the cost of the alteration program. Please send the gown to us within 7 business days of the purchase receipt. Return shipping once the gown is complete IS covered in the cost of the program, and will be returned to you via priority mail (US) or first class mail (Canada). Please review our shipping policies above. If you desire expedited shipping, please contact our office. Keep in mind expedited shipping will not effect the processing time. 

PROCESSING TIME: The gown will be complete within 7 business days from the date it was delivered. This does not include holidays or warehouse closures. 

QUALITY CONTROL: When the gown is received we will have an initial inspection for any marks or damage to the fabric prior to any labor. Any damage will be noted on the alteration sheet that will be returned to you with the gown. 

MEASUREMENTS: We will get the measurements as close as possible to your request. Please note that we deal in stretch fabrics and some movement is expected. Please allow 1" of leeway. For the most accurate measurement, have a family member measure you armpit to floor.

      Please note, we can not "ADD" length to any gown

      *Alterations made when making an original purchase do not apply to this program

Returns/Exchanges: Not eligible as this program is a service provided.

Additional Policies and FAQs

Please contact me if you are interested in purchasing items for wholesale or consignment via email: sewtrendycustomerservice@gmail.com

PHOTOGRAPHER DISCOUNT: 

The photographer discount is given in exchange for watermarked photos of the gown in use by your studio. You are required to tag Sew Trendy Accessories in all Facebook, Google+, instagram, twitter, published work, and blog posts that my items are featured in. In return, I look forward to sharing the photos on my social networking pages to help drive more business your direction. I am excited to work with you!!!

To use the photographer discount, you MUST add your website to the additional notes section of your cart or the order will be cancelled and a new order without the discount would need to be placed.

More information regarding our photographer discount on our website under PHOTOGRAPHERS.

**ANY AND ALL DISCOUNTS FOR PHOTOGRAPHERS ARE SUBJECT TO THE SAME TERMS AND CONDITIONS LISTED ABOVE

COMMERCIAL USE

It is against our store policies for clients to use our gowns for commercial resale (personal resale is fine), gown rental companies, patterns, or any other commercial use without direct permission from our owner. Please contact us with any questions!